|
We
all know that most of the time character and charm cost an arm
and a leg.
We
try to be sensible and live in the real world. We know that cabinets
can come in damaged, Formica can be mis-cut, and that brass faucet
you ordered, well, it came in chrome. We've all been there. How
do we address these problems? Pretty simply, really. We sell and
install products that are in stock or can be ordered quickly.
Most of our suppliers are local or were chosen based on their
ability to meet the never-ending problems that arise when building
or remodeling.
 We
have a shop area on premises so we can make needed repairs or
adjustments on damaged goods instead of sending them back or re-ordering
from the manufacturer. Agreements with our venders for fast turnaround
when we have no choice but to re-order is another way to keep
your job on schedule.
Did
you know The Formica Shop has over 1000 colors of Formica to choose
from? Well, I'll bet you didn't know that we get 75% of it delivered
to us every day! That's over 750 colors at your disposal every
day. We try hard to stay on schedule for you and, let's face it:
that helps our schedule, too!!
Value
Value
is not based on price alone: it must go hand in hand with service.
For instance, when you purchase Formica at The Formica Shop, we
will cut it to your specifications for free! When we pre-build
tops and cabinets ready for you to install, we always package
it with plenty of tips and advice on how to handle and install
it with the least amount of hassle. When you get an estimate from
The Formica Shop for a new counter top, we may recommend that
a recover is in order instead of a whole new top. That's right:
we can recover your existing counter top, save you hundreds of
dollars, and give you the same warranty as if it were re-built
from scratch. Now, that's value.
With
all that we have to offer our prices remain some of the best  around
when compared to our competitors, and that includes the home centers.
We do not have commissioned sales people. That savings is passed
on to you. The products we sell come with outstanding warranties
and we stand behind our workmanship with an 18-month labor warranty.
Service
The
basis of good service is honesty, integrity, and communication.
We will never patronize you by telling you things that you want
to here just to make a sale. We don't pass the buck. If we mess
up, we admit it - then we fix it. When you call the Formica Shop
the phone actually gets answered by a real person, usually the
owner!! When you come into our store you get waited on right away,
usually by the owner. Really!!
In
practically every sales situation you will be dealing with the
owner or one of the family members. The integrity of the company
lies within the name: Spielmaker's 3rd Generation. That's three
generations over 60 years of doing business in the Flint area.
You simply don't stay in business that long if you don't take
care of your customers.
Our
phone bill is huge. That's because we like to talk to our customers.
Letting you know if we are running behind, or a call to let you
know we are on our way, is a simple way for us to stay out of
trouble and in your good graces. No one wants to have their valuable
time wasted by waiting on someone who is running late or not coming
at all. We are consumers, too, and will treat you like we want
to be treated.
Well,
I could go on and on about the virtues of our company, but I think
you get the picture. We'll get you a good price, do quality work
and take care of you along the way.
Thanks,
again, for visiting our website.
|
